FAQ

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also be able to browse our product under the Shop Appetite Page. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Appetite SA website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Appetite SA pickup Point

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.appetitesa.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@appetitesa.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Please see our Appetite Delivery Time Policy

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this Appetite Delivery Charges to check the postage fees for different destination within South Africa. 

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

Get in touch with us to cancel an item or a complete order. If the order has not yet been paid for, it can simply be cancelled. If it has been paid for, you have the option of a credit or a full refund. Please see our return and refund policy. 

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Appetite SA offers 2 convenient methods of delivery:

• Courier- We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
• Collect - You can choose to collect from a Appetite SA Pickup Point near you.

We do not ship outside of South African borders at this time.

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

• The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
• Business days are defined as Mondays to Fridays, excluding public holidays.

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

We have three collection points in South Africa:

Our HQ

Warehouse 1, Sterling Industrial Park,
CNR Sterling & Samrand Road,
Olievenhoutbosch, Centurion,
South Africa, 0187

+27 10 591 3874 Ext 3

Collection Point in Wynberg, Johannesburg

660 Louis Botha Ave, sandton, Johannesburg, 2090

011 887 8601

Collection Point in Polokwane, Limpopo

88 Schoeman St, Polokwane Central, Polokwane, 0700

015 293 2839

Pre-orders allow you to place advance orders for products that have not yet been released or currently out of stock. When you place the Pre-order, we then order the product in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll try to keep you informed of any potential changes.

Credit Card Pre-orders are charged immediately. If you’re paying via Bank Deposit, you’ll hear from us when the payment is due.

Note: Standard Bank Autopay is unfortunately not an option on Pre-orders.

Unfortunately you can’t mix Pre-orders with normal orders. You also cannot order a variety of Pre-order products in one transaction – checkout will only allow one Pre-order product (of any quantity) per transaction.

You are entitled to cancel your Pre-order prior to the point at which you receive a notification that it is being shipped for delivery. To cancel your Pre-order you can get in touch with us. 

If the price of a product you’ve already pre-ordered is dropped before the product is released, we will automatically adjust your Pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited money, we will place the difference as credit on your Appetite SA account.

If the price of your Pre-ordered product increases, we will temporarily suspend your Pre-order. At the same time we will send you an email, with the option of changing your Pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order, and we will refund you for any amount already paid.

A lay-by agreement lets you buy a product and pay for it in two or more instalments before taking it home. It’s important for you to understand what the written agreement covers and how you or the business can cancel it.

Yes we do. If you wish to pay for our products via Lay-By, please contact we at info@appetitesa.com or +27 10 591 3874 Ext 3. We will contact you directly. Before we start the lay-by process, we require an Lay-By agreement between Appetite and the customer. We offer lay-by options from 3 months to 6 months. After the lay-by agreement, Appetite will provide the customer with a bank certified letter with our banking details. Within 48 hours of the agreed lay-by amount reflected in our account, we will provide the customer with an invoice via email. 

You are entitled to cancel your Lay-By prior to the point at which you receive a notification that it is being shipped for delivery. To cancel your Pre-order you can get in touch with us. However, there will be a penalty of 12.5% of the total amount of the lay-by as a result of the cancellation. 

If the price of a product you’ve already lay-by is dropped before the product is released, we will automatically adjust your Pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited money, we will place the difference as credit on your Appetite SA account.

If the price of your Lay-By product increases, we will temporarily suspend your Pre-order. At the same time we will send you an email, with the option of changing your Pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order, and we will refund you for any amount already paid.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit. For more, see The Appetite Returns and Refunds Policy.

Please contact our customer service team via info@appetitesa.com. Providing the return is within the 14-day cancellation period and meets our return criteria set out in The Appetite Returns and Refunds Policy, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@appetitesa.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. For more, see The Appetite SA Returns and Refunds Policy

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card. For more, see The Appetite SA Returns and Refunds Policy

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